Presenters:
Lauren Caridad, Customer Success Manager, GLOBO
Ana Castellanos, Program Coordinator for Training and Technology, SCCADVASA
Date: September 1st, 2026
Description:
During this training, GLOBO will provide a walkthrough of how to utilize interpretation services when communicating with Limited English proficient individuals in various scenarios.
We’ll go over how to get to an on-demand interpreter through the GLOBO Connect App, GLOBO HQ Portal, and through the dedicated interpretation line. There might be scenarios where you’ll need to schedule a remote call or an on-site interpreter in advance, and a walkthrough for that process will also be provided.
Additionally, Ana Castellanos will explain how staff at Member and Affiliate Organizations can request an in-person interpreter or a document translation.
Objectives:
After this training, participants should be able to:
- Know the different kinds of interpretation available through GLOBO’s services
- Understand how to connect with the various language services provided by GLOBO
- Know how to request an in-person interpreter and document translation through SCCADVASA’s language access program
This training has been approved for 1 hour of VSP credit.
Event Link